Return and refund policy

Policy summary

• Contact customer support within 48 hours of delivery if an item arrives damaged, incorrect, missing, or unsafe to use.
• Keep the product packaging, invoice, payment reference, and delivery photos so the team can verify the issue quickly.
• Approved refunds are returned through the original payment channel where possible, or resolved through replacement product supply.
• Opened food products can only be returned when there is a verified quality, damage, or fulfilment problem.
• Wholesale carton disputes are handled through the bulk order or distributor agreement connected to the quote.